We, Hope Education are committed to protecting and respecting your privacy, and to complying fully with the new General Data Protection Regulations (“GDPR”) which are effective from 25th May 2018.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Findel Education Limited of Church Bridge House, Henry Street, Accrington, BB5 4EE.
Information We May Collect From You
We may collect and process the following data about you:
Information that you provide by filling in forms on our site www.hope-education.co.uk (our site). We may also ask you for information when you register for offers, enter a competition or promotion and when you report a problem with our site. If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
When you shop, contact or visit us any information that you provide will be collected and processed by us.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
To estimate our audience size and usage pattern.
We also collect digital data about you to enable us to understand website usage, speed up searches and provide you with a more personalised service.
Where We Store Your Personal Data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
When you submit personal data to us it can be sent to and stored outside the EEA in order to fulfill your request. All this information is securely handled by us, but you are responsible for keeping your passwords safe
Uses Made of the Information
We use your data on the basis of legitimate interest.
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
We do not sell your data to any third party organisation. We share limited amounts of your data with third parties to deliver our products and services to you - for example, delivery names and addresses for parcel delivery. Where we permit selected third parties to use your data, they will contact you by electronic means only if you have consented to this.
We use the information you provide to deliver your purchases and to ensure we give you the best offers and services available and keep you up to date about our company.
Disclosure of Your Information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If GLS or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
We may disclose your personal information to any member of our subsidiaries, holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may also disclose this information to third parties or if we are legally obliged to do so in accordance with our Terms.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Hope Education, 2 Gregory Street, Hyde, Cheshire. SK14 4TH or email firstname.lastname@example.org
Our site may, from time to time, contain links to and from the websites of other businesses. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will usually let you know before collecting your data if we intend to use it for any marketing purposes, but you can opt out of your information being used in this way by selecting the relevant box on any forms or by contacting us.
We are not responsible or liable for any third-party websites that we link to from our website.
Access to Information
You have the right to access information held about you. You can contact us at email@example.com to request this information.
If you believe that any of the information we hold about you is incorrect, please contact us at firstname.lastname@example.org so that this can be updated.
You have the right to ask us to delete any personal information we hold on you (sometimes referred to as the “right to be forgotten”). You can request this by contacting us at email@example.com
You have the right to ask us to supply you with all the information we hold relating to you – for example, your order history. Please contact us on firstname.lastname@example.org o request this.
We comply with all of your rights under GDPR legislation, including the ‘right to be forgotten’