Latest Customer Service Information

We are open as normal.

We fully appreciate the importance of being able to service our customers at this critical time, and 100% of our efforts are being put into ensuring we do what we can to provide the essential resources you need.

Contact us

We are here to support you as normal, so you can contact our Customer Service and Sales team to discuss your needs at any time by calling 0345 120 2055, sending an email via enquiries@hope-education.co.uk or chat with us online. If you’d like to speak to us via Microsoft Teams or Skype, we can arrange that too.

Product Availability

We are committed to supporting you and will continue to deliver to schools, nurseries and homes as normal. Like many businesses, we are experiencing delays on a small number of products due to manufacturing and delivery delays as many suppliers continue to adapt as a result of Covid-19. We are working hard across our supply base maintain a high level of availability for both stocked items and those listed as direct delivery. Some direct delivery items may be subject to extended delivery times. Our website clearly indicates whether a product is in stock, however please check with our Customer Service team for the latest updates regarding availability on out of stock or direct delivery products, especially if the item is required urgently.

Delivery Service

Next Day Delivery Service: Available – order before 2pm

Standard Delivery Service: Available – deliveries are taking between 1-2 working days (Highlands, Islands and Northern Ireland 1-3 working days)

Delay Delivery Service: Available – select your delivery date for in stock items (available 5 days+ in advance)

Our warehouse team continue to work hard fulfilling customer orders and we are fully compliant with the latest government social distancing guidelines. All of our delivery partners are also operating a contactless delivery service for your safety.

 

Resources to support you

During this challenging time as schools and nurseries return to their new ways of working, we are providing tips on taking care of you and your colleagues wellbeing. We have a plethora of written pieces to help you get through the next few months. Whether you’re an SBM trying to handle a difficult conversation, or a teacher looking for methods to de-stress after a day of supporting your class from afar; we have lots of great articles covering these topics and more...

At this time it is important that we all work together, we continue to use our social media channels as a way of sharing resources we think you may find helpful, including fun activities to do at home and ways for you and you’re your loved ones to stay as happy and healthy as possible. You can find us on Facebook, Instagram and Twitter.

Plus, for those teaching early years and nursery aged children, our Early Years Instagram page is full of great ideas and inspiration. Whether it’s a crafting activity or learning in the home, our early years Instagram page will continue to share fun ideas to enrich your home learning plan.

For more information please visit our FAQ page.